(CBD — SYSTEMS)
CALLS · ADMIN · JOBS
Never miss the job.
Never miss the job.
Never miss the job.
Never miss the job.
Never miss the job.
Never chase admin.
Never chase admin.
Never chase admin.
Every missed call is a job someone else gets. We build the AI receptionist, follow-ups and job systems that catch the work and handle the admin — with you approving what matters.
Every missed call is a job someone else gets. We build
the AI receptionist, follow-ups and job systems that catch the work and handle the admin — with you approving what matters.
Every missed call is a job someone else gets. We build the AI receptionist, follow-ups and job systems that catch the work and handle the admin — with you approving what matters.
Every missed call is a job someone else gets. We build
the AI receptionist, follow-ups and job systems that catch the work and handle the admin — with you approving what matters.
Every call answered
Quotes chased on time
Admin that runs itself
One job record
You approve what matters
Built on the Gold Coast
00+ clients
0.0/5
00 reviews
00+ clients
0.0/5
00 reviews
(CBD — 02)
WHY CBD
Most small businesses don’t have a tech problem. They have a time problem — the phone rings while you’re on the tools, quotes go cold, and the website doesn’t do you justice.
Most small businesses don’t have a tech problem. They have a time problem — the phone rings while you’re on the tools, quotes go cold, and the website doesn’t do you justice.
Most small businesses don’t have a tech problem. They have a time problem — the phone rings while you’re on the tools, quotes go cold, and the website doesn’t do you justice.
Most small businesses don’t have a tech problem. They have a time problem — the phone rings while you’re on the tools, quotes go cold, and the website doesn’t do you justice.
Most small businesses don’t have a tech problem. They have a time problem — the phone rings while you’re on the tools, quotes go cold, and the website doesn’t do you justice.
We don’t start with software. We start with where your week leaks:
the missed call, the double-handled job, the first impression that loses the quote.
We don’t start with software. We start with where your week leaks:
the missed call, the double-handled job, the first
impression that loses the quote.
Josh Hockley
Founder, Carbon Black Digital
1
2
3
4
/4
(CBD — 03)
WHAT WE DO
The Systems
AI that answers the phone, chases the quotes and keeps every job in one place.
001.
CALLS
AI receptionist
Answers every call 24/7 in your business name, takes the details and sends you the summary. It never books or quotes.
WHAT YOU GET
001.
Answers 24/7
002.
Takes the details
003.
Flags urgent calls
004.
$199/month incl. 300 min
002.
ADMIN
Quote & admin automation
Follow-ups, reminders and invoices that send themselves, with you approving what matters.
WHAT YOU GET
001.
Quote follow-up
002.
Reminders
003.
Invoice drafts
004.
Fixed quote after a diagnostic
003.
JOBS
Job management & client portals
One record for the office, the crew and the customer, built around how you already work.
WHAT YOU GET
001.
Job management
002.
Client portals
003.
Crew updates
004.
Fixed quote after a diagnostic
004.
START HERE
Workflow diagnostic
Not sure where to start? We map one workflow and find the job worth automating first.
WHAT YOU GET
001.
Map one workflow
002.
Check your tools
003.
Get a fixed build quote
004.
From $1,200, credited
(CBD — 03)
WHAT WE DO
The Systems
AI that answers the phone, chases the quotes and keeps every job in one place.
001.
CALLS
AI receptionist
Answers every call 24/7 in your business name, takes the details and sends you the summary. It never books or quotes.
WHAT YOU GET
001.
Answers 24/7
002.
Takes the details
003.
Flags urgent calls
004.
$199/month incl. 300 min
002.
ADMIN
Quote & admin automation
Follow-ups, reminders and invoices that send themselves, with you approving what matters.
WHAT YOU GET
001.
Quote follow-up
002.
Reminders
003.
Invoice drafts
004.
Fixed quote after a diagnostic
003.
JOBS
Job management & client portals
One record for the office, the crew and the customer, built around how you already work.
WHAT YOU GET
001.
Job management
002.
Client portals
003.
Crew updates
004.
Fixed quote after a diagnostic
004.
START HERE
Workflow diagnostic
Not sure where to start? We map one workflow and find the job worth automating first.
WHAT YOU GET
001.
Map one workflow
002.
Check your tools
003.
Get a fixed build quote
004.
From $1,200, credited
(CBD — 03)
WHAT WE DO
The Systems
AI that answers the phone, chases the quotes and keeps every job in one place.
001.
CALLS
AI receptionist
Answers every call 24/7 in your business name, takes the details and sends you the summary. It never books or quotes.
001.
Answers 24/7
002.
Takes the details
003.
Flags urgent calls
004.
$199/month incl. 300 min
002.
ADMIN
Quote & admin automation
Follow-ups, reminders and invoices that send themselves, with you approving what matters.
001.
Quote follow-up
002.
Reminders
003.
Invoice drafts
004.
Fixed quote after a diagnostic
003.
JOBS
Job management & client portals
One record for the office, the crew and the customer, built around how you already work.
001.
Job management
002.
Client portals
003.
Crew updates
004.
Fixed quote after a diagnostic
004.
START HERE
Workflow diagnostic
Not sure where to start? We map one workflow and find the job worth automating first.
001.
Map one workflow
002.
Check your tools
003.
Get a fixed build quote
004.
From $1,200, credited
1
2
3
4
/4
(CBD — 03)
WHAT WE DO
The Systems
AI that answers the phone, chases the quotes and keeps every job in one place.
001.
CALLS
AI receptionist
Answers every call 24/7 in your business name, takes the details and sends you the summary. It never books or quotes.
WHAT YOU GET
001.
Answers 24/7
002.
Takes the details
003.
Flags urgent calls
004.
$199/month incl. 300 min
002.
ADMIN
Quote & admin automation
Follow-ups, reminders and invoices that send themselves, with you approving what matters.
WHAT YOU GET
001.
Quote follow-up
002.
Reminders
003.
Invoice drafts
004.
Fixed quote after a diagnostic
003.
JOBS
Job management & client portals
One record for the office, the crew and the customer, built around how you already work.
WHAT YOU GET
001.
Job management
002.
Client portals
003.
Crew updates
004.
Fixed quote after a diagnostic
004.
START HERE
Workflow diagnostic
Not sure where to start? We map one workflow and find the job worth automating first.
WHAT YOU GET
001.
Map one workflow
002.
Check your tools
003.
Get a fixed build quote
004.
From $1,200, credited
(CBD — 04)
SELECTED WORK
Our work
Our work
Our work
Systems running in real Australian businesses
— from crane hire to a community centre.
Systems running in real Australian businesses — from
crane hire to a community centre.
2026
C2C Crane Trucks
Dispatch portal and AI phone agent for a crane truck hire business in Yatala, QLD.
Industry
Crane truck hire
SERVICE USED
Operations portal, AI phone agent
Challenge
Bookings came in by phone while the crew was out on a lift.
2026
C2C Crane Trucks
Dispatch portal and AI phone agent for a crane truck hire business in Yatala, QLD.
Industry
Crane truck hire
SERVICE USED
Operations portal, AI phone agent
Challenge
Bookings came in by phone while the crew was out on a lift.
2026
C2C Crane Trucks
Dispatch portal and AI phone agent for a crane truck hire business in Yatala, QLD.
Industry
Crane truck hire
SERVICES
Operations portal, AI phone agent
Challenge
Bookings came in by phone while the crew was out on a lift.
2026
C2C Crane Trucks
Dispatch portal and AI phone agent for a crane truck hire business in Yatala, QLD.
Industry
Crane truck hire
SERVICE USED
Operations portal, AI phone agent
Challenge
Bookings came in by phone while the crew was out on a lift.
2026
C2C Crane Trucks
Dispatch portal and AI phone agent for a crane truck hire business in Yatala, QLD.
Industry
Crane truck hire
SERVICE USED
Operations portal, AI phone agent
Challenge
Bookings came in by phone while the crew was out on a lift.
Plain English, no jargon
Fixed price before we build
You stay in control
Built on the Gold Coast
Most first builds live in 30 days
1
2
3
4
/4
(CBD — 05)
PROCESS
Map. Build. Run.
A paid diagnostic finds the job worth fixing first. Then we build it, launch it and look after it.
001.
MAP
Map
A paid diagnostic, from $1,200, finds the job to fix first. The fee comes off your build.
WHAT HAPPENS
001.
One workflow mapped with you
002.
Where the time goes, measured
003.
The first job to fix, chosen
004.
A fixed-price build quote
002.
BUILD
Build
We connect your tools and test it with your team. Most first builds go live in about 30 days.
WHAT HAPPENS
001.
Connected to your tools
002.
Your rules built in
003.
Tested with your team
004.
One fixed price, agreed first
003.
LAUNCH
Launch
We test it with you on real work before it goes live.
WHAT HAPPENS
001.
Tested on real jobs
002.
Team training and handover
003.
You approve what goes live
004.
People approve what matters
004.
RUN
Run
We look after it and keep improving it. You get the hours back.
WHAT HAPPENS
001.
Monitoring and fixes
002.
Monthly improvements
003.
Call and usage reports
004.
New automations as you grow
(CBD — 05)
PROCESS
Map. Build. Run.
A paid diagnostic finds the job worth fixing first. Then we build it, launch it and look after it.
001.
MAP
Map
A paid diagnostic, from $1,200, finds the job to fix first. The fee comes off your build.
WHAT HAPPENS
001.
One workflow mapped with you
002.
Where the time goes, measured
003.
The first job to fix, chosen
004.
A fixed-price build quote
1
2
3
4
/4
002.
BUILD
Build
We connect your tools and test it with your team. Most first builds go live in about 30 days.
WHAT HAPPENS
001.
Connected to your tools
002.
Your rules built in
003.
Tested with your team
004.
One fixed price, agreed first
1
2
3
4
/4
003.
LAUNCH
Launch
We test it with you on real work before it goes live.
WHAT HAPPENS
001.
Tested on real jobs
002.
Team training and handover
003.
You approve what goes live
004.
People approve what matters
1
2
3
4
/4
004.
RUN
Run
We look after it and keep improving it. You get the hours back.
WHAT HAPPENS
001.
Monitoring and fixes
002.
Monthly improvements
003.
Call and usage reports
004.
New automations as you grow
1
2
3
4
/4
(CBD — 05)
PROCESS
Map. Build. Run.
A paid diagnostic finds the job worth fixing first. Then we build it, launch it and look after it.
001.
MAP
Map
A paid diagnostic, from $1,200, finds the job to fix first. The fee comes off your build.
001.
One workflow mapped with you
002.
Where the time goes, measured
003.
The first job to fix, chosen
004.
A fixed-price build quote
1
2
3
4
/4
002.
BUILD
Build
We connect your tools and test it with your team. Most first builds go live in about 30 days.
001.
Connected to your tools
002.
Your rules built in
003.
Tested with your team
004.
One fixed price, agreed first
1
2
3
4
/4
003.
LAUNCH
Launch
We test it with you on real work before it goes live.
001.
Tested on real jobs
002.
Team training and handover
003.
You approve what goes live
004.
People approve what matters
1
2
3
4
/4
004.
RUN
Run
We look after it and keep improving it. You get the hours back.
001.
Monitoring and fixes
002.
Monthly improvements
003.
Call and usage reports
004.
New automations as you grow
1
2
3
4
/4
1
2
3
4
/4
(CBD — 05)
PROCESS
Map. Build. Run.
A paid diagnostic finds the job worth fixing first. Then we build it, launch it and look after it.
001.
MAP
Map
A paid diagnostic, from $1,200, finds the job to fix first. The fee comes off your build.
WHAT HAPPENS
001.
One workflow mapped with you
002.
Where the time goes, measured
003.
The first job to fix, chosen
004.
A fixed-price build quote
002.
BUILD
Build
We connect your tools and test it with your team. Most first builds go live in about 30 days.
WHAT HAPPENS
001.
Connected to your tools
002.
Your rules built in
003.
Tested with your team
004.
One fixed price, agreed first
003.
LAUNCH
Launch
We test it with you on real work before it goes live.
WHAT HAPPENS
001.
Tested on real jobs
002.
Team training and handover
003.
You approve what goes live
004.
People approve what matters
004.
RUN
Run
We look after it and keep improving it. You get the hours back.
WHAT HAPPENS
001.
Monitoring and fixes
002.
Monthly improvements
003.
Call and usage reports
004.
New automations as you grow
Studio + Systems
(CBD)
(CBD — 06)
WHY CARBON BLACK
Built by someone who ran a trade business — so everything is plain English,
fixed price and built for how work actually happens.
© ‒ 001.
Plain English
No jargon, no lock-in. You always know what you’re paying for and why.
© ‒ 001.
Plain English
No jargon, no lock-in. You always know what you’re paying for and why.
Carbon
Black
© ‒ 002.
Fixed scope
Price agreed before we build. Diagnostics from $1,200, credited to your build.
© ‒ 002.
Fixed scope
Price agreed before we build. Diagnostics from $1,200, credited to your build.
© ‒ 003.
Design and systems, together
The same person designs your brand and builds your systems, so nothing gets lost in the handover.
© ‒ 003.
Design and systems, together
The same person designs your brand and builds your systems, so nothing gets lost in the handover.
© ‒ 004.
Real business impact
We start with the job that costs you the most time or money, and fix that first.
© ‒ 004.
Real business impact
We start with the job that costs you the most time or money, and fix that first.
© ‒ 005.
Local and reachable
Gold Coast based, working Australia-wide. Call 07 5690 5300 and talk to Josh.
© ‒ 005.
Local and reachable
Gold Coast based, working Australia-wide. Call 07 5690 5300 and talk to Josh.
(CBD — 07)
OUR STORY
From the trade to the tools
that run it
From the trade to the
tools that run it
From running a trade business to building the brands and systems
that keep other businesses moving.
Plain English, no jargon
Fixed price before we build
You stay in control
Built on the Gold Coast
Most first builds live in 30 days
(CBD — 08)
PRICING
Clear prices
Clear prices
Clear prices
Start with one job. Add more when it pays off.
All prices ex GST.
Client quote goes here: one or two sentences about the result.
Client name
Role, Business
Client quote goes here: one or two sentences about the result.
Client name
Role, Business
© ‒ 001.
Workflow diagnostic
We map one workflow, check your tools and give you a fixed build quote.
from
$
ex GST
Note:
credited to your build
What’s included:
Workflow and tools mapped
The first job to fix, chosen
We map one workflow with you, measure where the time goes and design the first build.
Fixed-price build quote
Plain-English report
Fee credited to your build
© ‒ 001.
Workflow diagnostic
We map one workflow, check your tools and give you a fixed build quote.
from
$
ex GST
Note:
credited to your build
What’s included:
Workflow and tools mapped
The first job to fix, chosen
We map one workflow with you, measure where the time goes and design the first build.
Fixed-price build quote
Plain-English report
Fee credited to your build
© ‒ 001.
Workflow diagnostic
We map one workflow, check your tools and give you a fixed build quote.
from
$
ex GST
Note:
credited to your build
What’s included:
Workflow and tools mapped
The first job to fix, chosen
We map one workflow with you, measure where the time goes and design the first build.
Fixed-price build quote
Plain-English report
Fee credited to your build
© ‒ 002.
AI receptionist
Answers every call in your business name, takes the details and sends you the summary.
month to month
$
/month
Note:
incl. 300 min, then 50c a minute
What’s included:
Your local number included
300 minutes of calls a month
Extra minutes are 50c each. Ex GST.
Call summaries sent by email
Urgent calls flagged
It takes the details and flags urgent jobs. It never books or quotes.
Month to month, 30 days’ notice
© ‒ 002.
AI receptionist
Answers every call in your business name, takes the details and sends you the summary.
month to month
$
/month
Note:
incl. 300 min, then 50c a minute
What’s included:
Your local number included
300 minutes of calls a month
Extra minutes are 50c each. Ex GST.
Call summaries sent by email
Urgent calls flagged
It takes the details and flags urgent jobs. It never books or quotes.
Month to month, 30 days’ notice
© ‒ 002.
AI receptionist
Answers every call in your business name, takes the details and sends you the summary.
month to month
$
/month
Note:
incl. 300 min, then 50c a minute
What’s included:
Your local number included
300 minutes of calls a month
Extra minutes are 50c each. Ex GST.
Call summaries sent by email
Urgent calls flagged
It takes the details and flags urgent jobs. It never books or quotes.
Month to month, 30 days’ notice
© ‒ 003.
Care plan
Hosting, monitoring and ongoing improvements after launch. Month to month.
from
$
/month
Note:
month to month, 30 days’ notice
What’s included:
Monitoring and fixes
Monthly improvements
Small improvements each month, agreed with you.
Call and usage reports
Priority support
Fixes come first, and you talk to Josh.
New automations as you grow
© ‒ 003.
Care plan
Hosting, monitoring and ongoing improvements after launch. Month to month.
from
$
/month
Note:
month to month, 30 days’ notice
What’s included:
Monitoring and fixes
Monthly improvements
Small improvements each month, agreed with you.
Call and usage reports
Priority support
Fixes come first, and you talk to Josh.
New automations as you grow
© ‒ 003.
Care plan
Hosting, monitoring and ongoing improvements after launch. Month to month.
from
$
/month
Note:
month to month, 30 days’ notice
What’s included:
Monitoring and fixes
Monthly improvements
Small improvements each month, agreed with you.
Call and usage reports
Priority support
Fixes come first, and you talk to Josh.
New automations as you grow
Works with your tools
Works with your tools
Works with your tools
Works with your tools
(CBD — 09)
INSIGHTS
Field notes
Field notes
Field notes
Notes from real builds —
AI, automation and websites.
Plain English, no jargon
Fixed price before we build
You stay in control
Built on the Gold Coast
Most first builds live in 30 days
(CBD — 10)
FAQ
Questions
worth asking
Questions worth asking
Straight answers about your calls, your data
and what it costs.
Straight answers about your calls, your data and what it costs.
001.
Will callers know it’s AI?
Yes. It says so up front, then gets them what they need.
001.
Will callers know it’s AI?
Yes. It says so up front, then gets them what they need.
002.
What if it can’t answer something?
It takes a message and flags it for you. It never makes up prices or promises.
002.
What if it can’t answer something?
It takes a message and flags it for you. It never makes up prices or promises.
003.
Do I need to change the software I use?
Usually not. We connect to what you already run, like ServiceM8, Xero, MYOB, Gmail or Outlook.
003.
Do I need to change the software I use?
Usually not. We connect to what you already run, like ServiceM8, Xero, MYOB, Gmail or Outlook.
004.
What does it cost?
Diagnostics start at $1,200 and come off your build. The AI receptionist is $199 a month, including 300 minutes.
004.
What does it cost?
Diagnostics start at $1,200 and come off your build. The AI receptionist is $199 a month, including 300 minutes.
005.
How fast can it be running?
Most first builds go live in about 30 days. The receptionist is usually quicker.
005.
How fast can it be running?
Most first builds go live in about 30 days. The receptionist is usually quicker.
(CBD — 11)
CONTACT
Let’s talk
Let’s talk
Let’s talk
Tell us where the work gets stuck.
We’ll come back with a practical first step.
Tell us where the work gets stuck.
We’ll come back with a practical first step.
info@carbonblackdigital.com.au
Send message
Send message
Plain English, no jargon
Plain English, no jargon
Plain English, no jargon
Fixed price before we build
Fixed price before we build
Fixed price before we build
You stay in control
You stay in control
You stay in control
Built on the Gold Coast
Built on the Gold Coast
Built on the Gold Coast
Most first builds live in 30 days
Most first builds live in 30 days
Most first builds live in 30 days
(CBD — 12)
WHAT WE BELIEVE
What
We Believe
Core Beliefs
We build things that make the work simpler —
not things that need their own manual.
We build things that make the work simpler — not things that need their own manual.
Technology should give you your evenings back. If it doesn’t make the work simpler, faster or clearer — it doesn’t belong.
Technology should give you your evenings back. If it doesn’t make the work simpler, faster or clearer — it doesn’t belong.
Technology should give you your evenings back. If it doesn’t make the work simpler, faster or clearer — it doesn’t belong.
Technology should give you your evenings back. If it doesn’t make the work simpler, faster or clearer — it doesn’t belong.
Technology should give you your evenings back. If it doesn’t make the work simpler, faster or clearer — it doesn’t belong.
Our job isn’t to automate everything. It’s to fix what costs you most, keep you in control, and keep it easy to understand.
Our job isn’t to automate everything. It’s to fix what costs
you most, keep you in control,
and keep it easy to understand.
Our job isn’t to automate everything. It’s to fix what costs
you most, keep you in control,
and keep it easy to understand.
Our job isn’t to automate everything. It’s to fix what costs you most, keep you in control, and
keep it easy to understand.