(CBD — AUTOMATION)
FOR TRADES
Admin automation
Admin automation
Admin automation
Admin automation
Admin automation
for tradies.
for tradies.
for tradies.
Missed calls, quotes nobody chased, the same job typed into three places. We automate the admin between your phone, inbox, quotes and invoices — with you approving what matters.
Missed calls, quotes nobody chased, the same job typed into three places.
We automate the admin between your phone, inbox, quotes and invoices — with you approving what matters.
Missed calls, quotes nobody chased, the same job typed into three
places. We automate the admin between your phone, inbox, quotes and invoices — with you approving what matters.
Missed calls, quotes nobody chased, the same job typed into three places. We automate the admin between your phone, inbox, quotes and invoices — with you approving what matters.
Every call answered
Quotes chased on time
One job record
Invoices drafted for you
You approve what matters
Works with Xero and MYOB
00+ clients
0.0/5
00 reviews
00+ clients
0.0/5
00 reviews
(CBD — 02)
WHY CBD
Most small businesses don’t have a tech problem. They have a time problem — the phone rings while you’re on the tools, quotes go cold, and the website doesn’t do you justice.
Most small businesses don’t have a tech problem. They have a time problem — the phone rings while you’re on the tools, quotes go cold, and the website doesn’t do you justice.
Most small businesses don’t have a tech problem. They have a time problem — the phone rings while you’re on the tools, quotes go cold, and the website doesn’t do you justice.
Most small businesses don’t have a tech problem. They have a time problem — the phone rings while you’re on the tools, quotes go cold, and the website doesn’t do you justice.
Most small businesses don’t have a tech problem. They have a time problem — the phone rings while you’re on the tools, quotes go cold, and the website doesn’t do you justice.
We don’t start with software. We start with where your week leaks:
the missed call, the double-handled job, the first impression that loses the quote.
We don’t start with software. We start with where your week leaks:
the missed call, the double-handled job, the first
impression that loses the quote.
Josh Hockley
Founder, Carbon Black Digital
1
2
3
4
/4
(CBD — 03)
WHAT WE SET UP
Trade Systems
We connect what you already run — ServiceM8, Xero, MYOB, Gmail or Outlook — and automate the admin in between.
001.
CALLS
Call answering
An AI receptionist answers every call, takes the details and sends you the summary.
WHAT YOU GET
001.
Answers 24/7
002.
Takes the details
003.
Flags urgent calls
004.
$199/month incl. 300 min
002.
QUOTES
Quote follow-up
Quotes go out the same day and chase themselves, then stop the moment the customer replies.
WHAT YOU GET
001.
Same-day quotes
002.
Follow-ups on your rules
003.
Hands back when they reply
004.
Fixed quote after a diagnostic
003.
JOBS
One job record, from ring to paid
Jobs, crews, photos and invoices in one place, with Xero or MYOB.
WHAT YOU GET
001.
Job management
002.
Crew updates
003.
Xero or MYOB
004.
Fixed quote after a diagnostic
004.
INVOICES
Invoices and reminders
Invoices drafted and reminders sent on schedule, with you approving what goes out.
WHAT YOU GET
001.
Invoice drafts
002.
Payment reminders
003.
You approve first
004.
Fixed quote after a diagnostic
(CBD — 03)
WHAT WE SET UP
Trade Systems
We connect what you already run — ServiceM8, Xero, MYOB, Gmail or Outlook — and automate the admin in between.
001.
CALLS
Call answering
An AI receptionist answers every call, takes the details and sends you the summary.
WHAT YOU GET
001.
Answers 24/7
002.
Takes the details
003.
Flags urgent calls
004.
$199/month incl. 300 min
002.
QUOTES
Quote follow-up
Quotes go out the same day and chase themselves, then stop the moment the customer replies.
WHAT YOU GET
001.
Same-day quotes
002.
Follow-ups on your rules
003.
Hands back when they reply
004.
Fixed quote after a diagnostic
003.
JOBS
One job record, from ring to paid
Jobs, crews, photos and invoices in one place, with Xero or MYOB.
WHAT YOU GET
001.
Job management
002.
Crew updates
003.
Xero or MYOB
004.
Fixed quote after a diagnostic
004.
INVOICES
Invoices and reminders
Invoices drafted and reminders sent on schedule, with you approving what goes out.
WHAT YOU GET
001.
Invoice drafts
002.
Payment reminders
003.
You approve first
004.
Fixed quote after a diagnostic
1
2
3
4
/4
(CBD — 03)
WHAT WE SET UP
Trade Systems
We connect what you already run — ServiceM8, Xero, MYOB, Gmail or Outlook — and automate the admin in between.
001.
CALLS
Call answering
An AI receptionist answers every call, takes the details and sends you the summary.
WHAT YOU GET
001.
Answers 24/7
002.
Takes the details
003.
Flags urgent calls
004.
$199/month incl. 300 min
002.
QUOTES
Quote follow-up
Quotes go out the same day and chase themselves, then stop the moment the customer replies.
WHAT YOU GET
001.
Same-day quotes
002.
Follow-ups on your rules
003.
Hands back when they reply
004.
Fixed quote after a diagnostic
003.
JOBS
One job record, from ring to paid
Jobs, crews, photos and invoices in one place, with Xero or MYOB.
WHAT YOU GET
001.
Job management
002.
Crew updates
003.
Xero or MYOB
004.
Fixed quote after a diagnostic
004.
INVOICES
Invoices and reminders
Invoices drafted and reminders sent on schedule, with you approving what goes out.
WHAT YOU GET
001.
Invoice drafts
002.
Payment reminders
003.
You approve first
004.
Fixed quote after a diagnostic
(CBD — 03)
WHAT WE SET UP
Trade Systems
We connect what you already run — ServiceM8, Xero, MYOB, Gmail or Outlook — and automate the admin in between.
001.
CALLS
Call answering
An AI receptionist answers every call, takes the details and sends you the summary.
001.
Answers 24/7
002.
Takes the details
003.
Flags urgent calls
004.
$199/month incl. 300 min
002.
QUOTES
Quote follow-up
Quotes go out the same day and chase themselves, then stop the moment the customer replies.
001.
Same-day quotes
002.
Follow-ups on your rules
003.
Hands back when they reply
004.
Fixed quote after a diagnostic
003.
JOBS
One job record, from ring to paid
Jobs, crews, photos and invoices in one place, with Xero or MYOB.
001.
Job management
002.
Crew updates
003.
Xero or MYOB
004.
Fixed quote after a diagnostic
004.
INVOICES
Invoices and reminders
Invoices drafted and reminders sent on schedule, with you approving what goes out.
001.
Invoice drafts
002.
Payment reminders
003.
You approve first
004.
Fixed quote after a diagnostic
(CBD — 04)
SELECTED WORK
Our work
Our work
Our work
Built for a real crane hire business
— and running for a community centre too.
Built for a real crane hire business —
and running for a community centre too.
2026
C2C Crane Trucks
Website, dispatch portal and AI phone agent for a crane truck hire business in Yatala, QLD.
Industry
Crane truck hire
SERVICE USED
Dispatch portal, AI phone agent
Challenge
Bookings came in by phone while the crew was out on a lift.
2026
C2C Crane Trucks
Website, dispatch portal and AI phone agent for a crane truck hire business in Yatala, QLD.
Industry
Crane truck hire
SERVICE USED
Dispatch portal, AI phone agent
Challenge
Bookings came in by phone while the crew was out on a lift.
2026
C2C Crane Trucks
Website, dispatch portal and AI phone agent for a crane truck hire business in Yatala, QLD.
Industry
Crane truck hire
SERVICE USED
Dispatch portal, AI phone agent
Challenge
Bookings came in by phone while the crew was out on a lift.
2026
C2C Crane Trucks
Website, dispatch portal and AI phone agent for a crane truck hire business in Yatala, QLD.
Industry
Crane truck hire
SERVICES
Dispatch portal, AI phone agent
Challenge
Bookings came in by phone while the crew was out on a lift.
2026
C2C Crane Trucks
Website, dispatch portal and AI phone agent for a crane truck hire business in Yatala, QLD.
Industry
Crane truck hire
SERVICE USED
Dispatch portal, AI phone agent
Challenge
Bookings came in by phone while the crew was out on a lift.
Plain English, no jargon
Fixed price before we build
You stay in control
Built on the Gold Coast
Most first builds live in 30 days
1
2
3
4
/4
(CBD — 05)
PROCESS
Map. Build. Run.
A paid diagnostic finds the job worth fixing first. Then we build it, launch it and look after it.
001.
MAP
Map
A paid diagnostic, from $1,200, finds the job to fix first. The fee comes off your build.
WHAT HAPPENS
001.
One workflow mapped with you
002.
Where the time goes, measured
003.
The first job to fix, chosen
004.
A fixed-price build quote
002.
BUILD
Build
We connect your tools and test it with your team. Most first builds go live in about 30 days.
WHAT HAPPENS
001.
Connected to your tools
002.
Your rules built in
003.
Tested with your team
004.
One fixed price, agreed first
003.
LAUNCH
Launch
We test it with you on real work before it goes live.
WHAT HAPPENS
001.
Tested on real jobs
002.
Team training and handover
003.
You approve what goes live
004.
People approve what matters
004.
RUN
Run
We look after it and keep improving it. You get the hours back.
WHAT HAPPENS
001.
Monitoring and fixes
002.
Monthly improvements
003.
Call and usage reports
004.
New automations as you grow
(CBD — 05)
PROCESS
Map. Build. Run.
A paid diagnostic finds the job worth fixing first. Then we build it, launch it and look after it.
001.
MAP
Map
A paid diagnostic, from $1,200, finds the job to fix first. The fee comes off your build.
WHAT HAPPENS
001.
One workflow mapped with you
002.
Where the time goes, measured
003.
The first job to fix, chosen
004.
A fixed-price build quote
1
2
3
4
/4
002.
BUILD
Build
We connect your tools and test it with your team. Most first builds go live in about 30 days.
WHAT HAPPENS
001.
Connected to your tools
002.
Your rules built in
003.
Tested with your team
004.
One fixed price, agreed first
1
2
3
4
/4
003.
LAUNCH
Launch
We test it with you on real work before it goes live.
WHAT HAPPENS
001.
Tested on real jobs
002.
Team training and handover
003.
You approve what goes live
004.
People approve what matters
1
2
3
4
/4
004.
RUN
Run
We look after it and keep improving it. You get the hours back.
WHAT HAPPENS
001.
Monitoring and fixes
002.
Monthly improvements
003.
Call and usage reports
004.
New automations as you grow
1
2
3
4
/4
1
2
3
4
/4
(CBD — 05)
PROCESS
Map. Build. Run.
A paid diagnostic finds the job worth fixing first. Then we build it, launch it and look after it.
001.
MAP
Map
A paid diagnostic, from $1,200, finds the job to fix first. The fee comes off your build.
WHAT HAPPENS
001.
One workflow mapped with you
002.
Where the time goes, measured
003.
The first job to fix, chosen
004.
A fixed-price build quote
002.
BUILD
Build
We connect your tools and test it with your team. Most first builds go live in about 30 days.
WHAT HAPPENS
001.
Connected to your tools
002.
Your rules built in
003.
Tested with your team
004.
One fixed price, agreed first
003.
LAUNCH
Launch
We test it with you on real work before it goes live.
WHAT HAPPENS
001.
Tested on real jobs
002.
Team training and handover
003.
You approve what goes live
004.
People approve what matters
004.
RUN
Run
We look after it and keep improving it. You get the hours back.
WHAT HAPPENS
001.
Monitoring and fixes
002.
Monthly improvements
003.
Call and usage reports
004.
New automations as you grow
(CBD — 05)
PROCESS
Map. Build. Run.
A paid diagnostic finds the job worth fixing first. Then we build it, launch it and look after it.
001.
MAP
Map
A paid diagnostic, from $1,200, finds the job to fix first. The fee comes off your build.
001.
One workflow mapped with you
002.
Where the time goes, measured
003.
The first job to fix, chosen
004.
A fixed-price build quote
1
2
3
4
/4
002.
BUILD
Build
We connect your tools and test it with your team. Most first builds go live in about 30 days.
001.
Connected to your tools
002.
Your rules built in
003.
Tested with your team
004.
One fixed price, agreed first
1
2
3
4
/4
003.
LAUNCH
Launch
We test it with you on real work before it goes live.
001.
Tested on real jobs
002.
Team training and handover
003.
You approve what goes live
004.
People approve what matters
1
2
3
4
/4
004.
RUN
Run
We look after it and keep improving it. You get the hours back.
001.
Monitoring and fixes
002.
Monthly improvements
003.
Call and usage reports
004.
New automations as you grow
1
2
3
4
/4
Studio + Systems
(CBD)
(CBD — 06)
WHY CARBON BLACK
Built by someone who ran a trade business — so everything is plain English,
fixed price and built for how work actually happens.
© ‒ 001.
Plain English
No jargon, no lock-in. You always know what you’re paying for and why.
© ‒ 001.
Plain English
No jargon, no lock-in. You always know what you’re paying for and why.
Carbon
Black
© ‒ 002.
Fixed scope
Price agreed before we build. Diagnostics from $1,200, credited to your build.
© ‒ 002.
Fixed scope
Price agreed before we build. Diagnostics from $1,200, credited to your build.
© ‒ 003.
Design and systems, together
The same person designs your brand and builds your systems, so nothing gets lost in the handover.
© ‒ 003.
Design and systems, together
The same person designs your brand and builds your systems, so nothing gets lost in the handover.
© ‒ 004.
Real business impact
We start with the job that costs you the most time or money, and fix that first.
© ‒ 004.
Real business impact
We start with the job that costs you the most time or money, and fix that first.
© ‒ 005.
Local and reachable
Gold Coast based, working Australia-wide. Call 07 5690 5300 and talk to Josh.
© ‒ 005.
Local and reachable
Gold Coast based, working Australia-wide. Call 07 5690 5300 and talk to Josh.
(CBD — 07)
OUR STORY
From the trade to the tools
that run it
From the trade to the
tools that run it
From running a trade business to building the brands and systems
that keep other businesses moving.
Plain English, no jargon
Fixed price before we build
You stay in control
Built on the Gold Coast
Most first builds live in 30 days
(CBD — 08)
PRICING
Clear prices
Clear prices
Clear prices
Start with one job. Add more when it pays off.
All prices ex GST.
Client quote goes here: one or two sentences about the result.
Client name
Role, Business
Client quote goes here: one or two sentences about the result.
Client name
Role, Business
© ‒ 001.
Workflow diagnostic
We map one workflow, check your tools and give you a fixed build quote.
from
$
ex GST
Note:
credited to your build
What’s included:
Workflow and tools mapped
The first job to fix, chosen
We map one workflow with you, measure where the time goes and design the first build.
Fixed-price build quote
Plain-English report
Fee credited to your build
© ‒ 001.
Workflow diagnostic
We map one workflow, check your tools and give you a fixed build quote.
from
$
ex GST
Note:
credited to your build
What’s included:
Workflow and tools mapped
The first job to fix, chosen
We map one workflow with you, measure where the time goes and design the first build.
Fixed-price build quote
Plain-English report
Fee credited to your build
© ‒ 001.
Workflow diagnostic
We map one workflow, check your tools and give you a fixed build quote.
from
$
ex GST
Note:
credited to your build
What’s included:
Workflow and tools mapped
The first job to fix, chosen
We map one workflow with you, measure where the time goes and design the first build.
Fixed-price build quote
Plain-English report
Fee credited to your build
© ‒ 002.
AI receptionist
Answers every call in your business name, takes the details and sends you the summary.
month to month
$
/month
Note:
incl. 300 min, then 50c a minute
What’s included:
Your local number included
300 minutes of calls a month
Extra minutes are 50c each. Ex GST.
Call summaries sent by email
Urgent calls flagged
It takes the details and flags urgent jobs. It never books or quotes.
Month to month, 30 days’ notice
© ‒ 002.
AI receptionist
Answers every call in your business name, takes the details and sends you the summary.
month to month
$
/month
Note:
incl. 300 min, then 50c a minute
What’s included:
Your local number included
300 minutes of calls a month
Extra minutes are 50c each. Ex GST.
Call summaries sent by email
Urgent calls flagged
It takes the details and flags urgent jobs. It never books or quotes.
Month to month, 30 days’ notice
© ‒ 002.
AI receptionist
Answers every call in your business name, takes the details and sends you the summary.
month to month
$
/month
Note:
incl. 300 min, then 50c a minute
What’s included:
Your local number included
300 minutes of calls a month
Extra minutes are 50c each. Ex GST.
Call summaries sent by email
Urgent calls flagged
It takes the details and flags urgent jobs. It never books or quotes.
Month to month, 30 days’ notice
© ‒ 003.
Care plan
Hosting, monitoring and ongoing improvements after launch. Month to month.
from
$
/month
Note:
month to month, 30 days’ notice
What’s included:
Monitoring and fixes
Monthly improvements
Small improvements each month, agreed with you.
Call and usage reports
Priority support
Fixes come first, and you talk to Josh.
New automations as you grow
© ‒ 003.
Care plan
Hosting, monitoring and ongoing improvements after launch. Month to month.
from
$
/month
Note:
month to month, 30 days’ notice
What’s included:
Monitoring and fixes
Monthly improvements
Small improvements each month, agreed with you.
Call and usage reports
Priority support
Fixes come first, and you talk to Josh.
New automations as you grow
© ‒ 003.
Care plan
Hosting, monitoring and ongoing improvements after launch. Month to month.
from
$
/month
Note:
month to month, 30 days’ notice
What’s included:
Monitoring and fixes
Monthly improvements
Small improvements each month, agreed with you.
Call and usage reports
Priority support
Fixes come first, and you talk to Josh.
New automations as you grow
Works with your tools
Works with your tools
Works with your tools
Works with your tools
(CBD — 09)
INSIGHTS
Field notes
Field notes
Field notes
Notes from real builds —
AI, automation and websites.
Plain English, no jargon
Fixed price before we build
You stay in control
Built on the Gold Coast
Most first builds live in 30 days
(CBD — 10)
FAQ
Questions
worth asking
Questions worth asking
Straight answers about your software, the cost
and how fast it can be running.
Straight answers about your software, the cost and how fast it can be running.
001.
Do I need to change the software I use?
Usually not. We connect to what you already run, like ServiceM8, Xero, MYOB, Gmail or Outlook.
001.
Do I need to change the software I use?
Usually not. We connect to what you already run, like ServiceM8, Xero, MYOB, Gmail or Outlook.
002.
What does it cost?
Diagnostics start at $1,200 and come off your build. The AI receptionist is $199 a month, including 300 minutes.
002.
What does it cost?
Diagnostics start at $1,200 and come off your build. The AI receptionist is $199 a month, including 300 minutes.
003.
Will customers know it’s AI?
Yes. It says so up front, then gets them what they need.
003.
Will customers know it’s AI?
Yes. It says so up front, then gets them what they need.
004.
Will it keep texting after someone replies?
No. Follow-ups stop or hand over when the customer replies, approves, declines or opts out. We test each case before launch.
004.
Will it keep texting after someone replies?
No. Follow-ups stop or hand over when the customer replies, approves, declines or opts out. We test each case before launch.
005.
How fast can it be running?
Most first builds go live in about 30 days. The receptionist is usually quicker.
005.
How fast can it be running?
Most first builds go live in about 30 days. The receptionist is usually quicker.
(CBD — 11)
CONTACT
Let’s talk
Let’s talk
Let’s talk
Tell us where the admin piles up.
We’ll find the first job to automate and give you a fixed quote.
Tell us where the admin piles up.
We’ll find the first job to automate and give you a fixed quote.
info@carbonblackdigital.com.au
Send message
Send message
Plain English, no jargon
Plain English, no jargon
Plain English, no jargon
Fixed price before we build
Fixed price before we build
Fixed price before we build
You stay in control
You stay in control
You stay in control
Built on the Gold Coast
Built on the Gold Coast
Built on the Gold Coast
Most first builds live in 30 days
Most first builds live in 30 days
Most first builds live in 30 days
(CBD — 12)
WHAT WE BELIEVE
What
We Believe
Core Beliefs
We build things that make the work simpler —
not things that need their own manual.
We build things that make the work simpler — not things that need their own manual.
Technology should give you your evenings back. If it doesn’t make the work simpler, faster or clearer — it doesn’t belong.
Technology should give you your evenings back. If it doesn’t make the work simpler, faster or clearer — it doesn’t belong.
Technology should give you your evenings back. If it doesn’t make the work simpler, faster or clearer — it doesn’t belong.
Technology should give you your evenings back. If it doesn’t make the work simpler, faster or clearer — it doesn’t belong.
Technology should give you your evenings back. If it doesn’t make the work simpler, faster or clearer — it doesn’t belong.
Our job isn’t to automate everything. It’s to fix what costs you most, keep you in control, and keep it easy to understand.
Our job isn’t to automate everything. It’s to fix what costs
you most, keep you in control,
and keep it easy to understand.
Our job isn’t to automate everything. It’s to fix what costs you most, keep you in control, and
keep it easy to understand.
Our job isn’t to automate everything. It’s to fix what costs
you most, keep you in control,
and keep it easy to understand.